We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled at least 24 hours in advance.
Our Doctor and Dermal Therapist want to be available for your needs and the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen. Although we have always had a cancellation policy, circumstances have caused us to enforce a policy of charging for no-show appointments, and those appointments not cancelled within 24 hours.
As of March 21st2016 there will be a fee of $60.00 for a missed ½ hour appointment and $120 for a missed 1 hour appointment. If we do not receive a call to cancel (clinic number 8504 7500) you can also send a text message directly to Lucy on 0408 800 798 if this is more convenient.